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Last updated: April 2025
Go Together Luxe Holidays (powered by Not Just Travel) operate as an agent on behalf of Hays Travel Limited, a trusted member of ABTA (Association of British Travel Agents) under membership number K9413. As an ABTA member, we are committed to upholding the highest standards of service and professionalism, as outlined in ABTA's Code of Conduct. This membership provides our customers with expert guidance, support, and financial protection for added peace of mind when booking their holidays.
These booking conditions apply to all holidays and travel arrangements booked with GTL Holidays (Go Together Luxe Ltd), registered in England and Wales. By making a booking with us, you agree to these conditions on behalf of yourself and all members of your travelling party.
A booking is confirmed and a contract comes into effect only when GTL Holidays has received your deposit payment and issued a written confirmation of booking. The lead passenger (the person who makes the booking) accepts these conditions on behalf of all party members and is responsible for ensuring all members are aware of and agree to them.
A non-refundable deposit is required at the time of booking to secure your travel arrangements. The deposit amount will be confirmed during the booking process and is typically a per-person amount set by GTL Holidays and/or the relevant supplier.
The full balance is due no later than 12 weeks (84 days) before your departure date. If your booking is made within 12 weeks of departure, the full amount is payable at the time of booking. Failure to pay the balance by the due date may result in your booking being cancelled and the deposit being forfeited.
GTL Holidays offers flexible payment plans for group bookings where available. Individual payment schedules can be discussed with your travel consultant at the time of booking.
If you or any member of your party wishes to cancel your booking, the lead passenger must notify GTL Holidays in writing as soon as possible. Cancellation charges apply from the date of written notification and are calculated as a percentage of the total booking value as follows:
We strongly recommend that all passengers purchase comprehensive travel insurance that covers cancellation costs. GTL Holidays is not responsible for any costs incurred as a result of cancellation.
If you wish to make any changes to your confirmed booking, GTL Holidays will endeavour to accommodate your request, subject to availability and the terms and conditions of the relevant suppliers. An amendment fee may be applicable for each change requested, in addition to any costs charged by suppliers.
GTL Holidays reserves the right to make changes to your booking where necessary, for example due to supplier changes, force majeure, or circumstances beyond our control. Where a significant change is made, you will be offered the option to accept the change, accept an alternative arrangement of equivalent or superior value, or cancel with a full refund of money paid to GTL Holidays.
Minor changes, such as changes to aircraft type or outbound departure times, do not entitle you to cancel without paying the standard cancellation charges.
GTL Holidays (Go Together Luxe Ltd) operates as an agent of Hays Travel Limited, which is a member of ABTA — The Travel Association under membership number K9413. ABTA membership means you have the benefit of ABTA's assistance and, if applicable, codes of conduct if something goes wrong with your holiday. You can access the arbitration and conciliation schemes offered through ABTA to resolve disputes.
Many of our flight-inclusive holidays are also protected under the ATOL scheme managed by the Civil Aviation Authority (CAA). When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate confirming what is financially protected and what to do if things go wrong.
Not all holidays and travel arrangements offered are ATOL or ABTA protected. Please ask us to confirm what protection may apply to your booking. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
It is a condition of booking with GTL Holidays that all passengers are adequately insured for the duration of their trip. We strongly recommend that insurance is arranged at the time of booking to ensure you are covered from the moment you pay your deposit.
Your travel insurance should, at minimum, cover: cancellation and curtailment, medical expenses and repatriation, personal liability, loss of luggage and personal effects, and missed departure. GTL Holidays accepts no responsibility for any losses you incur that would have been covered by an adequate travel insurance policy.
It is your responsibility to ensure that all members of your travelling party hold valid passports and any required visas for all countries visited during your trip, including transit countries. Many destinations require your passport to be valid for at least six months beyond your return date.
GTL Holidays is able to provide general guidance on visa and health requirements, but this information is not guaranteed to be complete or current. You must check requirements with the relevant embassy or consulate and with your GP or travel health clinic for up-to-date vaccination and health advice.
GTL Holidays accepts no liability for any costs, delays or losses incurred if you or any party member is refused entry to a country or cannot travel due to failure to comply with passport, visa or health requirements.
GTL Holidays acts as an agent on behalf of Hays Travel Limited and the relevant travel suppliers. Our liability is limited to the extent of our role as agent. We accept responsibility for ensuring the travel arrangements we have agreed to provide are supplied as described and that the services we are responsible for are to a reasonable standard.
GTL Holidays is not liable for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: the act(s) and/or omission(s) of the person(s) affected; the act(s) and/or omission(s) of a third party unconnected with the provision of services; unusual or unforeseeable circumstances beyond our control; or events which we or our suppliers could not have foreseen or forestalled even with all due care.
If you have any special requests (such as dietary requirements, room preferences or accessibility needs) please advise us at the time of booking. We will pass your requests on to the relevant supplier but cannot guarantee that they will be met. Special requests do not form part of our contract with you.
If you or any member of your party has a medical condition or disability that may affect your travel arrangements, you must inform us before booking so that we can advise as to the suitability of the arrangements and make any reasonable adjustments where possible.
All customers are expected to conduct themselves in a manner that does not disrupt the enjoyment of other travellers or cause distress to suppliers' staff. GTL Holidays and its suppliers reserve the right to terminate the travel arrangements of any person whose behaviour is deemed to be, or likely to be, disruptive or dangerous to others. In these circumstances no refund will be due.
In order to process your booking and provide your travel arrangements, GTL Holidays may need to share your personal data with suppliers such as airlines, hotels and cruise lines. This sharing is necessary to fulfil your contract with us. Our full privacy policy, which explains how we collect, use and protect your personal data, is available at privacy.php.
These booking conditions and any agreement to which they apply are governed by the law of England and Wales. Any dispute arising from or in connection with your booking shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you experience any problem whilst on holiday, you must report it immediately to the relevant supplier (e.g. your hotel or tour manager) and to GTL Holidays so that we have the opportunity to investigate and rectify the issue at the time. Failure to follow this process may reduce or extinguish any claim you may have upon return.
If your complaint has not been resolved to your satisfaction by the time you return home, you must write to us at info@gtlholidays.co.uk within 28 days of your return, setting out the full details of your complaint.
If we are unable to resolve your complaint, you may refer it to ABTA's dispute resolution service. Details of ABTA's scheme are available at www.abta.com.
We will not be liable or pay you compensation if our contractual obligations to you are affected by force majeure events, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such events may include, but are not limited to, war, civil unrest, terrorism, natural disaster, pandemic, extreme weather conditions, or government action.
All prices quoted are in pounds sterling and are correct at the time of publication. Prices are subject to change without notice. We reserve the right to correct errors in advertised and confirmed prices. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
In the event of a pricing error, we will inform you as soon as possible and give you the option to maintain the booking at the correct price, or cancel and receive a full refund.
Where flights are included in your booking, they are booked subject to the airline's own terms and conditions. Flight times shown are estimates only and are subject to change. GTL Holidays accepts no liability for any changes to flight times or routes made by airlines. It is your responsibility to check in on time and comply with all airline requirements.
Hotel and accommodation ratings displayed are provided by the relevant supplier or are based on our own assessment. These are intended as a guide only. GTL Holidays does not guarantee the accuracy of any rating system. All accommodation is subject to the supplier's own terms and conditions, including check-in and check-out times.
Where transfers are included in your booking, these are operated by third-party providers. GTL Holidays accepts no liability for any delays, cancellations or other issues arising from transfer services provided by third parties, beyond passing on any complaint to the relevant supplier.
Any excursions or activities you book whilst on holiday that are not part of your original booking are contracts between yourself and the relevant supplier. GTL Holidays accepts no liability for these arrangements. We recommend you check that any activity is covered by your travel insurance before participating.
We reserve the right to make a surcharge to the price of your confirmed holiday in the event of changes in transportation costs, fuel costs, or government-imposed charges. Surcharges will only be applied where the increase exceeds 2% of the holiday cost. If a surcharge would increase the cost of your holiday by more than 8%, you will have the right to cancel and receive a full refund.
For group bookings, the lead passenger accepts responsibility for ensuring that all party members are aware of and agree to these booking conditions. The lead passenger is also responsible for ensuring that all payments due from party members are collected and remitted to GTL Holidays by the relevant due dates. GTL Holidays will communicate primarily with the lead passenger in relation to the booking.
Where individual members of a group booking wish to make changes or cancellations to their portion of the booking, these must be communicated by the lead passenger to GTL Holidays in writing.
If you are prevented from travelling, you may transfer your booking to another person who satisfies all the conditions applicable to that booking, provided you give us reasonable advance notice. Both the transferor and the transferee will be jointly liable for payment of any outstanding balance and any additional charges that may arise from the transfer. An amendment fee may apply.
GTL Holidays makes every effort to ensure that the information on our website and in our communications is accurate and up to date. However, we accept no liability for any errors or omissions in such information. Images used on our website are for illustrative purposes only and may not represent the exact appearance of a specific property or destination.
GTL Holidays (Go Together Luxe Ltd) is registered in England and Wales.
For all enquiries please contact us at info@gtlholidays.co.uk or call 0163 455 7122.
ABTA membership number: K9413. GTL Holidays operates as an agent of Hays Travel Limited.